If you have a service problem, we work with you to locate and eliminate the trouble. FairPoint maintains your outside lines as a part of your basic monthly rate. However, unless you subscribe to Wire Maintenance, you are responsible for the maintenance of your inside wire and jacks. Telephone sets are also your responsibility.

Try these simple tests to determine if the problem is in your phone or in the phone lines. For modular phones, unplug the phone from the outlet and plug in a phone that is working correctly. If the problem appears to go away, it is a problem with your telephone set. If the problem continues, you can test the line by using the Network Interface Device (NID). This is a gray box attached to the outside of your home located where the telephone line enters your premises. If you do not have a NID, contact our repair service at 509.925.1425 from Ellensburg or 509.697.7267 from Selah.

Your NID may vary in appearance from that shown here, but all will have a test jack for each line installed into your home.

900 Blocking Service suppresses the ability to dial 900 number (or numbers with 976, 940 and 550 exchange codes) on your telephone line, preventing the associated charges from being billed to your number. The initial blocking and unblocking request is offered by FairPoint free of charge. We also offer an International Call Block Service free of charge to prevent calls from being made to other countries from your line.

In order to eliminate the possibility of unwanted changes being made to your account, only authorized parties may make changes to your phone service and features.

A PIC Freeze prevents anyone except you from changing your long distance carrier. This prevents "Slamming," the changing of a long distance carrier by someone other than you.

Contact Customer Service at 1-800-772-7288 and ask for a collect block to be placed on your line.

Call Trace is an advanced feature available from the phone company. It allows you to automatically trace the originating number of an obscene, threatening or harassing call. After receiving such a call, you simply dial *57 to have the party's phone number made available to FairPoint. After you have traced the call, contact your local law enforcement agency if you want the call to be investigated further. FairPoint can only provide trace information to a law enforcement agency.

Instructions for all of the Calling Features we offer can be found on this site or by contacting Customer Service at 509.925.1425 from Ellensburg or 509.697.7267 from Selah.

Sign up for Restricted Line Service w/ PIN. Toll calls require your personal PIN to be entered before the call will be completed.

Lifeline allows substantial discounts on telephone service to be offered to households who qualify under the following criteria. Your income is at or below 100% of the U.S. Census Bureau Poverty Level Guidelines, and you are on one of the following Department of Public Welfare programs: Food Stamps, Medicaid, Federal Public Housing Assistance, Low Income Home Energy Assistance, Temporary Assistance for Needy Families (TANF), General Assistance (GA) or Supplemental Security Income (SSI), and no one claims you as a dependent on their federal income tax, unless you are 60 or older. For more information contact Customer Service at 509.925.1425 from Ellensburg or 509.697.7267 from Selah.

Simply call Customer Service at 509.925.1425 from Ellensburg or 509.697.7267 from Selah and let us know which long distance carrier you want to switch to. If you decide to change your long distance carrier, Florida customers will be charged a $5.00 PIC fee to change one PIC, or $7.50 to change them both. Alabama customers will be charged $5.00 for each PIC change. These fees will be applied to your regular monthly billing statement. Customer must also contact the carrier directly.

Stop by our office and we'll provide you with an additional directory at no charge.

We make every effort to prevent errors or omissions in the directories. If, however, a listing is incorrect or omitted from the directory, please contact our office. We will do everything possible to correct a mistake in a listing before publication of the next telephone book.

Just call Customer Service at and let us know. We will make sure that your phone number is not published and is not available through Directory Assistance.

Call Before You Dig
Washington state requires anyone digging deeper than twelve inches must call 800.424.5555 for locates two business days before they dig. This holds true for private property, city, county, state or federal lands, and railroad right-of-way. In addition to damages and civil penalties, anyone who ignores this law may also be subject to penalties from the Department of Labor and industries. For more information, visit www.wucc.org.