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What is DSL? DSL stands for Digital Subscriber Line. This line provides high-speed digital modem technology via a single telephone line. DSL allows for data transfer from your line to the computer over your existing wires. This super-fast technology is up to 25 times faster than your PC's modem. DSL expands the power of your existing line to bring you faster, dedicated links to the Internet.
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How does DSL work? Your phone line uses varying frequencies to transfer both voice and data. The frequency is filtered from your point of service to your telephone or computer. This makes it possible to use both your telephone and computer at the same time.
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Is DSL similar to a "dial-up" connection? No. DSL does not "dial-up" to the Internet. Once your DSL service is installed on your telephone line, the DSL modem provides you with a constant connection to the Internet, eliminating the "dial-up" process. The connection is made between your computer and the DSL modem, and by clicking on your browser, you have an instant connection to the Internet. The slow, busy sound of your old modem is a thing of the past.
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What are the benefits of DSL? With the dedicated service of DSL, you'll never get a busy signal trying to get on the Internet. With a click of the mouse, you are instantly connected. DSL eliminated the problem of logging off the Internet just to use the telephone. You now have the ability to use the phone at the same time. And best of all, you are surfing the web at lightning speed.
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How does DSL compare to cable modems? Cable modems offer services over a shared cable. Tens and possible hundreds of users may be connected to this local cable line. The more users on the network, the more your speed is compromised. With DSL technology, you have dedicated service over an existing telephone line. DSL ensures that you don't have to share your access connection with others, so your speed is never compromised due to other DSL users.
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Does DSL require installing an additional phone line? No. DSL technology allows simultaneous analog voice and DSL data transmissions over the same wires. You can still use your phone as you do now. DSL is simply an additional feature on your line.
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If my DSL modem fails or loses power, do I lose phone service? No. The DSL modem is designed so that your normal telephone service will operate even if the modem is unplugged or otherwise disabled.
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Can I connect multiple PCs to my DSL service? Yes. You can connect additional PCs for $10.00 each per month.
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Do I need any special equipment?
DSL services requires a DSL modem, which will be provided by FairPoint Communications. Customers will need to have either an available USB port and USB to Ethernet adapter cable or a Network Interface Card (NIC) already installed on their computer.
* These items can be purchased online or from your local computer retailer.
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Will all customers have DSL available to them? At this time, DSL will be guaranteed to work at 256K up to three miles from the FairPoint Communications office. For customers living further than this three mile limit, we must first test your line to see if we can support DSL service to your location. Contact one of our Customer Service Representatives to see if your telephone line meets distance qualifications.
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How do I sign up for DSL service? Call our local office at 509.925.1425 in Ellensburg or 509.697.7267 in Selah. A Customer Service Representative will need the physical address of the location you wish to have DSL service. At that time, FairPoint Communications will make an appointment to make sure your location will qualify for DSL service.
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What are the system requirements?
PC/IBM Compatible Computers:
- Pentium processor or higher
- Windows 2000, XP or higher
- 32MB of RAM
- MS Internet Explorer 4.0 or Netscape Navigator 4.0 or better (provided)
- Available USB port and USB to Ethernet adapter cable or installed Network Interface Card (NIC)*
* These items can be purchased online or from your local computer retailer.
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What do I do if I have a problem with my DSL service? You can reach technical support by calling us at 509.933.7457 in Ellensburg or 509.697.0202 in Selah.
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What do you charge for support? Absolutely nothing. DSL technical support is free as long as you have service with us.
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How do I pay for my DSL service? Your DSL service is added to your phone bill.
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